Pharmacy Terms of Use

Scripty Orders Terms of Use for Pharmacies

1. Agreement to Participate

By using Scripty (the “Service”) provided by Oexa Pty Ltd (ABN 91 640 736 910), your pharmacy agrees to comply with these terms and conditions (“Terms”). This agreement governs your pharmacy’s participation in receiving orders with electronic prescriptions (“Script”) from consumers through Scripty (“the App”).

2. Agreement to Terms

By using the Service, you accept these Terms on behalf of your pharmacy. If you are entering into this agreement on behalf of an organisation or entity, you confirm that you are authorised to do so.

3. Registration and Pharmacy Listing

This section outlines the requirements for registering your pharmacy and being listed on the Scripty App.

Pharmacy Registration: Your pharmacy must complete the Scripty registration process, providing accurate and up-to-date information.
Listing Approval: After verification of your pharmacy’s details, your pharmacy will be listed on the Scripty App, making it visible to consumers.

4. Receiving Orders via Scripty

Order Delivery Methods: By agreeing to participate, your pharmacy consents to receive Scripty orders through the approved method(s) you select, which may include email or integration into your queuing system.
Integration Requirements: Depending on your queuing or dispense system, you may need to download and integrate specific desktop software provided by Oexa to enable this process.

5. Order Management and Pharmacy Responsibilities

Managing Orders: Once a consumer submits an order via Scripty, the order will include consumer details and Script token(s) for processing. Scripty does not collect or transmit payment information through the Service.
Legal and Health Obligations: Your pharmacy or the health care professional is responsible for validating scripts and assessing these orders to ensure they can be legitimately fulfilled in accordance with all pertinent legal and health obligations. It is imperative for the pharmacy to recognise that although the Scripty account holder may be ordering scripts on behalf of another individual, each eScript token will specify the individual to whom it belongs. The pharmacy must assess each order on the basis of the eScript tokens provided, ensuring accurate dispensing to the correct individual.
Consumer Communication: Your pharmacy is required to maintain open and timely communication with the consumer regarding their Script order. This includes notifying the consumer immediately if there are issues processing their order, including providing updates on order status, fulfillment times, and importantly, if an order must be cancelled or cannot be processed. Transparent communication is crucial for maintaining consumer trust and satisfaction.
Support Communication: Scripty’s support team may contact your pharmacy for purposes such as onboarding, verification, or order-specific queries..

6. Your Pharmacy Listing and Details

To update any of your pharmacy details (such as Pharmacy name, email address) or remove your pharmacy listing from Scripty, please directly contact us at hello@getscripty.app. Our team will assist you with these changes to ensure that your pharmacy's information remains accurate and up-to-date on Scripty.

7. Security and Privacy

Data Security: Your pharmacy is responsible for safeguarding the confidentiality and security of all prescription information received via the Service. This includes implementing appropriate measures to prevent unauthorised access or loss of data.
Privacy Compliance: Your pharmacy must comply with all applicable privacy laws and regulations when handling and processing prescription orders and consumer information.

8. Service Limitations

Acknowledgement of Limitations: Your pharmacy acknowledges that this Service serves as a conduit for Script orders and does not involve itself in the direct handling, processing, verification, or fulfillment of scripts.
Limitation of Liability: Oexa is not responsible for any issues arising from the Script order process, including, but not limited to, miscommunication, processing delays, or consumer dissatisfaction..

9. Changes to Terms

Oexa reserves the right to modify these terms at any time. We will notify your pharmacy of any changes in a timely manner. Your continued use of the Service will be deemed as acceptance of the revised terms.

10. Termination

Termination by either party: Either party may terminate this agreement with written notice. Upon termination, your pharmacy's listing will be removed from the App, and you will no longer receive Script orders through the Service.
Termination by Oexa: Oexa may terminate this agreement and remove your pharmacy’s listing from the App for reasons including, but not limited to:
1. Breach of these Terms.
2. Failure to provide accurate information or respond to communication attempts.
3. Significant consumer dissatisfaction (e.g., failure to process orders or communicate effectively with consumers).
4. Persistent non-compliance with any stated requirements. Oexa will make reasonable efforts to contact your pharmacy before taking termination action.

11. Governing Law

This agreement and any disputes arising out of or in relation to it are governed by and interpreted according to the laws of Queensland, Australia.

12. Acceptance

By registering your pharmacy with Scripty and opting to receive Script orders through the Service, you confirm your acceptance of these Terms.

13. Effective Date:

The Terms are effective as of 1 April 2025