We promise you – we haven't lost or deleted your script. It's just been used up.

Seeing your script marked as 'dispensed' or no longer visible in your script list when you know there are repeats left can be confusing. Don't worry, your script isn't lost! Let's break down what's happening and how to get your next repeat sorted.

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Think of each eScript repeat (also known as a token) like a single-use ticket. Once you use it at the pharmacy, that specific token is used up, and you'll be issued the next one for your repeat. 

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As much as Scripty would like to automatically add in your next repeat into the app, we can't without your permission! We need you to connect to your ASL (more about that further below).

Here’s the step-by-step process:

1. You visit the pharmacy: You give the pharmacist your eScript token to get your medication.

2. The script token is used: The pharmacist dispenses your script, and that unique token is now 'used up.'

3. Scripty tidies up: To keep your active list neat, Scripty sees the used token and automatically moves that script to the 'inactive' section.

So, where did the repeat go?

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Finding Your New Repeat Token

When your pharmacist dispenses your medication, a brand new token for your next repeat is created. Your pharmacy will usually send this to you straight away via SMS or email. Sometimes, they might even print it out for you.

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Your next step is to look for this new 'eScript' message from your pharmacy.

Once you find it, just tap the link to add your new repeat token into Scripty. It will then appear in your script wallet, ready for next time.

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You’ll need to do this each time you get a repeat filled.

Want to skip this step forever? There’s a better way!

Tired of adding new tokens every time? We get it. That’s where connecting to your Active Script List (ASL) is a game-changer.

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The ASL is a secure list of all your active scripts. By connecting Scripty to your ASL, you give us permission to automatically find and add your new repeats.

• No more hunting through text messages.

• No more manually adding tokens.

• Your script list stays up-to-date, automatically.

Connecting to your ASL ensures any new scripts or repeats appear in Scripty as soon as they're available, so you always know exactly what you have on hand.

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Learn more in our Real Talk post or check out our How to Use Scripty guide for extra help.