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Managing Scripty Orders via MedView Flow

This guide provides pharmacy staff with clear instructions for managing orders from Scripty using MedView Flow. Follow the steps and guidelines below to ensure a smooth and efficient process.

How Scripty Orders Get into MedView Flow

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1. List your Pharmacy in Scripty

Your pharmacy can be displayed on Scripty if the "Display my pharmacy in search results" option is enabled in MedView Flow settings. When enabled:

  • Your pharmacy name and address are shown in Scripty, based on your MedView Flow details.

  • If you'd like to update your listing or include trading hours, fill out the 'Update pharmacy listing' form

  • If your pharmacy is not listed in Scripty, it may be due to your subscription level with FRED MedView Flow. Contact MedView Flow for assistance in enabling this feature. Note: Scripty does not charge any fees to list your pharmacy.

Source: Medview Flow

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2. Customers send you Orders via Scripty

Customers can find your pharmacy by:

  • Searching by suburb or postcode in the Scripty app.

  • Using your store's unique QR code or link, which pre-selects your pharmacy as their preferred option for orders.

 

Request your store URL link here

Processing MedView Flow Orders

1. View the Order in "Queue" column

Once a customer submits an order, it will appear in the MedView Flow “Queue” column.

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2. Review and Process the Order

In the Order details, you can see the customer's:

  • Name, phone number, and any comments provided.

  • If they prefer a generic brand over the original.

  • Confirmation that the order originated from the Scripty app.

Note: If you have any questions or concerns about an order, contact the customer directly for clarification.

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3. Mark the Order as "Ready to Collect"

After verifying and completing the order, move it to the “OUT” column and mark it as “Ready to Collect.”

  • Important: When you mark an order as “Ready to Collect,” the customer will receive a push notification in the Scripty app, ensuring they’re informed about their order status.

  • This step is critical to ensure timely customer pickups.

 

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4. Complete the Order

Once the customer collects the order, mark it as “Collected” to finalise the process.

Important Notes

  • At the time an order is submitted in Scripty, the tokens are validated through Oexa's conformant mobile intermediary. However, it is possible for the status of the tokens to change between the time the order was submitted and the time it is processed.

  • Any actions taken outside of the Medview Flow order – such as organising delivery or payment – always return to the order details in Scripty once the order is dispensed. Mark the order as 'complete' to ensure the customer is promptly notified through the app.

  • A customer cannot cancel the order in the app, they would contact your pharmacy directly to cancel.

Top FRED Medview Flow Questions Asked by Pharmacy

 

Q1. How do I change my pharmacy details?
Fill out this Update pharmacy listing form to update your pharmacy details.

 

Q2. Do I receive email notifications for MedView Flow orders?
Yes, you can enable email notifications in your pharmacy's MedView Flow settings. Learn more here. 

 

Q3. Does the customer get a notification when their order is ready?
Yes, the customer receives a push notification in the Scripty app when the order status is updated to “Ready to Collect.” 

 

Q4. What happens if I stop using MedView Flow?
Your pharmacy listing may be removed from Scripty. Please contact us to update your settings on our end. Orders can also be sent to your nominated email address while transitioning to your new dispense queue or systems. You can learn how to manage email orders from Scripty here.

Scripty is a free service designed to support consumers to order at their pharmacy of choice. When providing feedback or reporting issues, we encourage pharmacies to do so with respect and kindness to help us continue improving the service for everyone.

Free Support for Your Pharmacy and Community
Frequently asked questions
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Best of the Best

No bull**** app to view and hold all your scripts, ordering function straight to your selected chemist, access to your active script list which is a god send… I have used all the chemist/pharmacy apps and had so many issues with duplicates and repeats not showing correctly but this app, this one just works!

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