Managing Scripty Orders via MedView Flow

This guide provides pharmacy staff with clear instructions for managing orders from Scripty using MedView Flow. Follow the steps and guidelines below to ensure a smooth and efficient process.

How Scripty Orders Get into MedView Flow

1. List your Pharmacy in Scripty

Your pharmacy can be displayed on Scripty if the "Display my pharmacy in search results" option is enabled in MedView Flow settings. When enabled:

Your pharmacy name and address are shown in Scripty, based on your MedView Flow details.
If you'd like to update your listing or include trading hours, fill out the 'Update pharmacy listing' form.
If your pharmacy is not listed in Scripty, it may be due to your subscription level with FRED MedView Flow. Contact MedView Flow for assistance in enabling this feature. Note: Scripty does not charge any fees to list your pharmacy.

Source: Medview Flow

2. Customers send you Orders via Scripty

Customers can find your pharmacy by:

Searching by suburb or postcode in the Scripty app.
Using your store's unique QR code or link, which pre-selects your pharmacy as their preferred option for orders.

Request your store URL link here

Processing MedView Flow Orders

1. View the Order in "Queue" column

Once a customer submits an order, it will appear in the MedView Flow “Queue” column.

2. Review and Process the Order

In the Order details, you can see the customer's:

Name, phone number, and any comments provided.
If they prefer a generic brand over the original.
Confirmation that the order originated from the Scripty app.

Note: If you have any questions or concerns about an order, contact the customer directly for clarification.

3. Mark the Order as "Ready to Collect"

After verifying and completing the order, move it to the “OUT” column and mark it as “Ready to Collect.”

Important: When you mark an order as “Ready to Collect,” the customer will receive a push notification in the Scripty app, ensuring they’re informed about their order status.
This step is critical to ensure timely customer pickups.

4. Complete the Order

Once the customer collects the order, mark it as “Collected” to finalise the process.

Important Notes

At the time an order is submitted in Scripty, the tokens are validated through Oexa's conformant mobile intermediary. However, it is possible for the status of the tokens to change between the time the order was submitted and the time it is processed.
Any actions taken outside of the Medview Flow order – such as organising delivery or payment – always return to the order details in Scripty once the order is dispensed. Mark the order as 'complete' to ensure the customer is promptly notified through the app.
A customer cannot cancel the order in the app, they would contact your pharmacy directly to cancel.

Top FRED Medview Flow Questions Asked by Pharmacy

Q1. How do I change my pharmacy details?
Fill out this Update pharmacy listing form to update your pharmacy details.

Q2. Do I receive email notifications for MedView Flow orders?
Yes, you can enable email notifications in your pharmacy's MedView Flow settings. Learn more here.

Q3. Does the customer get a notification when their order is ready?
Yes, the customer receives a push notification in the Scripty app when the order status is updated to “Ready to Collect.”

Q4. What happens if I stop using MedView Flow?
Your pharmacy listing may be removed from Scripty. Please contact us to update your settings on our end. Orders can also be sent to your nominated email address while transitioning to your new dispense queue or systems. You can learn how to manage email orders from Scripty here.

Scripty is a free service designed to support consumers to order at their pharmacy of choice. When providing feedback or reporting issues, we encourage pharmacies to do so with respect and kindness to help us continue improving the service for everyone.

Free Support for Your Pharmacy and Community

How much does it cost to use Scripty?

Scripty is free of charge to use. It's also ad-free!
What do you mean by "safely connected to Australia's eScript system?"

Our connection to Australia's eScript system – National Prescription Delivery Service is facilitated by Medication Knowledge. This connection is more than just technical; it represents our adherence to high standards of data handling, privacy, security, and eScript management as mandated by the Australian Digital Health Agency and the Department of Health and Aged Care. To achieve this level of integration, Scripty underwent a rigorous conformance assessment process. This means we've proven our software complies with the strict guidelines and standards set by these governing bodies, ensuring a secure and trustworthy environment for managing your electronic prescriptions. In simpler terms, being a "conformant software" signifies that we've met all necessary criteria to access, handle, and protect your prescription data safely. This conformity not only allows us to connect to the nation's eScript system but also gives you peace of mind knowing your prescription information is handled responsibly and securely. You can find our Scripty app on the ePrescribing external conformance register.
Is my data secure?

Scripty comes with the kind of security and reliability that everyone deserves. The data stored on your device is always encrypted when Scripty is not in-use, optionally further protected by in-app biometric lock. Any data sent between your device and Scripty's cloud services uses state-of-the-art end-to-end encryption to keep it safe in transit. Scripty's cloud services - hosted only in Australia - further encrypt any data stored while not in use, find out more on our security page and if you still have questions, get in touch.
Are my scripts tied to a Pharmacy?

Not at all. These scripts are yours – you can present your scripts to any Pharmacy of your choice.
How do I order my scripts directly with my Pharmacy via Scripty?

Scripty makes it easy to place orders at your pharmacy, whether in-store or online. Here’s how you can send your orders: 1. Order Using QR Codes: Navigate to the 'Order' section in the app. Select all required scripts, and their QR codes will be displayed. These QR codes are ready to be scanned by your pharmacist when you visit the store. 2. Online Ordering: In the 'Order' section, select your pharmacy from the provided list. This list includes pharmacies that can receive orders via the Scripty app. If your pharmacy is not listed, they might not yet be familiar with Scripty, or they may not have the compatible software required to process orders from the app. It's also possible that the pharmacy list is out of date as the pharmacy may have changed supported systems and may have not contacted Scripty to update their details.
How do I add scripts?

You can add scripts to Scripty in a number of ways. By tapping on your script token URL which should launch Scripty (make sure you've downloaded Scripty!) Within the Scripty app, you can manually input a token Use our handy 'Smart Import' to add images/screenshots of scripts Connecting to your My Script List, which will retrieve all your active scripts. Learn more here Scripty doesn't support adding in pictures of your paper scripts.
Do I need an activation code to get started?

No, no activation code from any pharmacy is required to set up your Scripty account. Simply choose your social login (Google or Apple) – it's one less password to remember!
Is my personal information shared with Google or Apple when I sign up?

Absolutely not. Signing up with Google or Apple does not mean we share your personal details with them. The only information we obtain is your name and email address as it appears on your account.

Best of the Best

No bull**** app to view and hold all your scripts, ordering function straight to your selected chemist, access to your active script list which is a god send… I have used all the chemist/pharmacy apps and had so many issues with duplicates and repeats not showing correctly but this app, this one just works!